Customer Care Advisor Job at NCD Dental & Vision, Dallas, TX

ZXc4MXpkVy9xcnl1elYzTW81Rk4zbzRBbnc9PQ==
  • NCD Dental & Vision
  • Dallas, TX

Job Description

Life is too short to work with jerks.

Join our team at NCD, a top-tier insurance provider, consistingof a unique and eclectic group of winners, nerds, and gamers who balance a fun,kind, and thoughtful approach to life with an unwavering commitment tounparalleled member satisfaction. Our ecosystem is rooted in our five corevalues: Relentless Positivity, Growth Obsessed, Get it Done, HelpfulSpirit, and Solution Driven.  

We are not just coworkers, but a community, working tirelesslytowards 'Spreading the Smile' to our members, agents, and each other. NCD is atthe forefront of dental and vision insurance, in partnership with our carrierpartners MetLife and VSP. Our continuous growth is a testament to our commitmentto delivering outstanding agent and customer satisfaction.  

If you are ready to win each day, are eager to grow, and aspireto contribute to an organization that is setting the pace in the industry, thenwe are looking for you. Together, let's drive change and take NCD tonew heights. Join us and become a vital part of our success story as wecontinue to transform lives and 'Spread the Smile'.  

Summary:

Do you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD Dental & Vision has an opportunity for a remote Customer Care Advisor to join our team. Your role is simple: 

Build trust with members across the healthcare life cycle and improve member satisfaction by delivering world class service, building rapport, and proactively attempting to retain all members.

This position is 100% work from home. All remote employees must maintain a workspace that allows professional conversations free from distractions and/or background noise. This position requires 2-4 weeks of paid remote training. Equipment will be provided.

Essential Duties and Responsibilities:

  • Handles both inbound and outbound communication with members and/or providers.
  • Communicates with clients across multiple channels, including phone, email, and chat.
  • Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
  • Refers new product enrollment or changes to existing enrollment to a licensed agent.
  • Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
  • Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
  • Continually maintains working knowledge of all company products and services.
  • Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
  • Builds trust with members across the healthcare life cycle and improves member retention.
  • Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
  • Attends and participates in team meetings, skill builders, training exercises.

Qualifications:

  • 2+ years of customer service or call center experience
  • College degree preferred, but not required
  • Excellent verbal and written communication skills
  • Proficient computer skills including MS Word, Excel, Outlook, Teams
  • Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
  • Bilingual- English and Spanish preferred, but not required 

NCD Benefits:

  • Company-paid health, dental, life, and disability insurance
  • 401(k) with employer match
  • Opportunity for professional development
  • Work from home allowance and support
  • Positive work environment

Starting compensation ranges from $17 per hour to $18.50 per hour.

Curious about what our employees think?  Check us out on Glassdoor!

Elevate your career by joining the NCD family, where we're all about "Spreading the Smile"!

Apply now and let's transform the world of dental and vision insurance together!

Job Tags

Hourly pay, Remote job,

Similar Jobs

Torch.AI

Recruiter Job at Torch.AI

 ...and Innovate Join our elite team in a rare opportunity as a Recruiter. In this role, you will play a crucial role in sourcing, attracting...  ...with job requirements. Coordinate and conduct in-person or virtual interviews with candidates, evaluating technical skills,... 

Southwest Automotive Group

Title Clerk - North Corpus Christi Honda Job at Southwest Automotive Group

Title Clerk - North Corpus Christi Honda Our company has an outstanding opportunity for a results-focused, highly driven and experienced Title Clerk. The purpose of the Title Clerk is to process titles and registrations as well as process car deals by verifying completeness...

Limitless

Brand Ambassador Job at Limitless

 ...dynamic and fast-growing sales and marketing firm, and we are seeking a driven and enthusiastic individual to join our team as a Brand Ambassador. We are committed to elevating our clients' brand visibility through direct customer engagement and providing exceptional... 

Continuum Medical Staffing

Neurosurgery PA Job at Continuum Medical Staffing

(Only QUALIFIED Healthcare Professionals accepted) NP/PA Inpatient Neurosurgery Opportunity in Greenville, NC We are seeking experienced Nurse Practitioners and Physician Assistants to join its Inpatient Neurosurgery team. The successful candidate will perform histories... 

Chick-fil-A

Front of House Team Member Job at Chick-fil-A

 ...opportunities ~ Free tuition through Point University ~ Students 16-17 year olds make between $11-$13 per hour ~ Adults (18+) make between $1...  ...~ Food provided while working ~ Health insurance for full time adults ~ Paid time off for full time adults ~ Paid...