Job Description
Senior Flight Dispatcher
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description: The
Senior Flight Dispatcher provides the scheduling and planning of all Domestic and International flights on aircraft operated by HPE and supplemental lift carriers while ensuring compliance with the General Operations Manual (GOM) and company policies regarding aircraft utilization. This person will foster and maintain excellent relationships with the flight department personnel, as well as all HPE support functions, executive offices and external industry and vendor partners.
Essential Responsibilities & Accountabilities The Senior Flight Dispatcher is essential for scheduling and planning all business aviation flights for HPE. Acting as the main communication link between executive travelers' offices and the functional areas within HPE Aviation, this individual provides concierge-level services throughout the entire trip process, from initial scheduling to post-trip follow-up
The Senior Flight Dispatcher focuses upon the efficient utilization of company aircraft and flight crews. They participate in flight operations planning and execution in a strategic, effective and efficient way that is compliant with all applicable regulations (including FAA, ICAO, EU, TSA, SEC, IRS, etc.)
Specific duties handled by the Senior Flight Dispatcher include coordinating departure and arrival airports, departure and arrival times, ensuring accurate flight manifests, crew assignments, Fixed Base Operations (FBO) coordination, customs and immigration coordination, TSA interface and approval, ground handling coordination and ground transportation.
The Senior Flight Dispatcher interfaces with the Inflight Services Coordinator, Chief of Maintenance, Chief Pilot and Director of Aviation as appropriate to ensure optimal aircraft and crew utilization.
Other Related Responsibilities & Accountabilities: - Coordinates aircraft requests across multiple departments and functions in a multi-national environment.
- Actively involved in the continued development and deployment of the HPE Aviation Safety Management System (SMS).
- Coordinates approved travel requests with available aircraft and flight crew options.
- Coordinates aircraft downtime for maintenance with the Chief of Maintenance.
- Communicates aircraft schedules to appropriate flight crew personnel.
- Coordinates domestic and international trip information between Hewlett Packard Enterprise EC Members and /or their EAs and internal Hewlett Packard Enterprise functions to ensure seamless and responsive customer service.
- Coordinates fractional aircraft and charter services in accordance with Hewlett Packard Enterprise Aviation General Operations Manual (GOM) when required.
- Enters and maintains accurate flight-related data and information into flight scheduling system for record keeping purposes.
- Retains passenger manifests, flight logs and records in accordance with federal and international requirements and Hewlett Packard Enterprise Aviation guidelines.
- Participates as required in pre-flight briefings, trip contingency planning and post-flight trip reporting, including trip log sheets, debrief sheets, and trip cost reporting (fuel, catering, handling, other expenses incurred on-the-road).
- Ensures renewal of all aircraft customs decals, over-flight letters, landing permits and state and federal annual aircraft registrations.
- Coordinates all required landing and over flight permits, slots and visas for international trips with the trip Captain.
- Coordinates all passports, visas and letters of invitation with vendor handling agencies or directly as appropriate.
- Tracks pilot and flight attendant flight/duty time to ensure compliance with regulatory requirements and company guidelines.
- Coordinates all E-APIS, customs, immigration and agriculture requirements for international flights originating or terminating at home base.
- Assures that trips are properly coded with respect to Business or Personal Use guidelines.
- Coordinates the use of outside contract flight crews if needed.
- Supports the Director of Aviation to ensure that customer satisfaction performance metrics are compiled, tracked and reported with results consistently beyond 'acceptable' performance levels.
- Provides information and reporting as required in support of tax and SEC disclosure statements.
- Supports corporate Tax department for State tax matters.
- Assists the Director of Aviation, Chief Pilot and Chief of Maintenance as required.
Knowledge, Experience & Skills - Bachelor's degree preferred.
- Strong knowledge of business aviation.
- Five (5) plus years of experience in aviation flight scheduling/dispatch with exposure to domestic and international flight operations required.
- Knowledge of FAA FAR Part 91 operations required.
- Certified FAA Aircraft Dispatch license preferred.
- Excellent people skills required, especially with senior executive customer groups.
- Expert technical knowledge of computerized scheduling platforms, tax and proxy rules preferred.
- Ability to solve complex problems with multiple potential outcomes impacting critical senior management business schedules in a real-time high pressure work environment required.
- Advanced verbal and written communication skills required.
- Well-developed project management skills.
- Microsoft Office Suite experience required.
Scope & Impact - Direct report to the Director of Aviation, Hewlett Packard Enterprise Aviation.
Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Coaching, Communication, Computer Literacy, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Policy and procedures, Process Improvements, Program Management {+ 5 more}
What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates
Job: Corporate Administration
Job Level: Supervisor_1
States with Pay Range Requirement The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at .
USD Annual Salary: $98,000.00 - $225,500.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .
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