Job Description

Job Title: Service Desk Support

Job Description:

We are looking for a work from home Service Desk Support Specialist to provide exceptional assistance to customers and employees by handling inquiries, troubleshooting issues, and ensuring a seamless user experience. In this role, you will respond to support requests, document solutions, and escalate issues when necessary. If you have strong problem-solving skills and enjoy helping others, this is a great opportunity to grow your career while working remotely.

Key Responsibilities:

• Respond to customer and employee inquiries via phone, email, and chat.
• Assist with account access, general troubleshooting, and system navigation .
• Document support requests and resolutions in a ticketing system .
• Escalate unresolved issues to the appropriate department.
• Provide step-by-step guidance to users with a customer-first approach .
• Stay updated on company systems, policies, and procedures.

Required Qualifications:

• High school diploma or equivalent.
• 1+ years of experience in customer support, service desk, or help desk assistance .
• Strong communication and problem-solving skills.
• Ability to manage multiple support requests and work independently in a remote environment.
• Comfortable using ticketing systems, support tools, and basic troubleshooting techniques .

Preferred Qualifications:

• Experience using service desk software (e.g., Zendesk, ServiceNow, Freshdesk) .
• Familiarity with basic troubleshooting for software, accounts, or online systems .
• Bilingual abilities are a plus.

Compensation & Benefits:

• Salary: $50,000 - $70,000 per year (based on experience).
• Benefits: Health, dental, vision, 401(k), and paid time off.
• Work-Life Balance: 100% remote position with flexible hours.
• Career Growth: Training, development programs, and leadership opportunities.

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