Title: ServiceNow Business Analyst
Location: Remote
About iWorks:
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Profit Sharing; Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
We are seeking a skilled ServiceNow Business Analyst to perform essential business analysis functions. The ideal candidate will lead business process definition and improvement efforts while effectively capturing and communicating business requirements.
Salary Range: 80k - 120k - commensurate with the candidate's skills, experience, location, and qualifications.
Experience Levels:
Minimum of two years of experience as a ServiceNow Business Analyst or in project management.
On a day-to-day basis you will:
1. Conduct business needs identification, analysis planning, stakeholder analysis, and change activities.
2. Lead business process definition, re-engineering, and gap analysis with key customer stakeholders.
3. Capture end-user requirements and write user stories, maintaining them in ServiceNow.
4. Analyze and verify requirements against existing and planned product capabilities.
5. Maintain up-to-date documentation of approved business requirements, use cases, process flows, and reporting requirements.
6. Manage the flow of requirements from the product backlog into sprint planning.
7. Serve as a liaison between business owners, end users, and IT partners.
8. Collaborate with stakeholders and focus groups to analyze and develop business use cases and process models.
Required Education/Qualifications:
Preferred Qualifications:
FLSA & EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
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